The Border Cancer Hospital
Part of Ramsay Health Care

Your Stay

We strive to provide a positive experience for our patients and assure you that every effort will be made to make your stay with us as comfortable as possible.

Should you have any concerns or wish to talk to someone with regard to improving our service, we encourage you to contact us.

The Border Cancer Hospital provides a culturally sensitive environment. We understand the unique healthcare needs of Aboriginal and Torres Strait Islander people.

If you identify as Aboriginal or Torres Strait Islander, please let a member of your healthcare team know so they can offer you support during your treatment.

Read more about why you are being asked this question and why it is important to let your healthcare team know here: Indigenous Identification Information.

The Border Cancer Hospital offers a high standard of accommodation with new state of the art facilities. All rooms are private and have ensuite facilities.

Please be aware that The Border Cancer Hospital does not have facilities for overnight accommodation for patient relatives.

Due to latex allergy, rubber balloons are not permitted in the hospital.

If you bring any electrical devices with you, such as your laptop, tablet, etc please advise your admitting nurse who will make contact with our maintenance department. Your device will be visually inspected to ensure that it is safe to use in our facility.

The hospital is fitted with a smoke and heat detection system. All staff are appropriately trained to handle emergency situations.

Staff will assist you in caring for your flowers.

Newspapers, magazines, sweets and a small selection of toiletries are available every weekday morning via a trolley service.

Hotel Services staff attend to all rooms and facilities daily.

Wireless internet access is available for private patients in the hospital.

If the services of an interpreter are required, please contact the hospital prior to admission so that the necessary arrangements can be made.

All personal incoming mail will be delivered daily to your room.

Your family or friends may wish to send you an email whilst you are in hospital - ‘Email a Patient’ functionality can be found under ‘For Visitors’ on this website.

Patients at The Border Cancer Hospital receive fresh, innovative, nutritious meals prepared daily by Albury Wodonga Health. Menus are provided each morning from which you may select meals according to your taste and dietary requirements. Consultant Dieticians are also available to provide assistance for patients with special dietary needs.

Should you require anything at any time, please do not hesitate to call the nursing staff via the nurse call button located on the bedside handset. Our staff will endeavor to answer the call as quickly as possible.

Patient enquiries can be made by calling Administration Services on (02) 6064 1400.

A single handset by your bed allows you to select local radio stations and television channels.

Foxtel is available for private patients in the hospital.

The Albury Wodonga Chaplaincy Program provides Volunteer Chaplaincy services to The Border Cancer Hospital. Chaplaincy and Pastoral Care representatives visit the hospital on a regular basis.

Quiet Rooms are located throughout the hospital and are available for use at any time by patients and / or visitors. Please ask our staff for directions to these facilities.

The Border Cancer Hospital is a smoke free environment. Smoking is not permitted within the Albury Wodonga Regional Cancer Centre or on hospital grounds.

We realise that friends and relatives will be concerned about you whilst you are in hospital. For your convenience, all rooms have direct dial phones to receive incoming calls. Your direct dial phone number is displayed on your phone.

You can make and receive free local calls from the phone in your room, however if you wish to make mobile or long distance calls you will be charged for these at the time of discharge.

When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. The Border Cancer Hospital does not accept any responsibility for loss or damage to your mobile phone.

Patients are discouraged from bringing in items of value into the hospital. Whilst all care is taken with patient property, the hospital accepts no responsibility for damage or loss of patient’s personal items.

Veterans who are admitted to The Border Cancer Hospital are asked on admission if they would like to be visited by the Veterans’ Affairs Representatives. They visit regularly and are always happy to visit Veterans. The hospital also has a Veteran’s Liaison Officer who can be contacted through your Nurse Unit Manager.

We understand that visitors may have particular needs or circumstances that require flexibility in relation to the published visiting hours and these should be directed to the Nurse Unit Manager for consideration.

We realise how important it is for hospital inpatients to have the company and support of family and friends. In order to assist in their care, all visitors are asked to respect the hospital’s infection control practices.

We would like visitors to the hospital to consider the following:

  • The importance of correct and frequent hand-washing;
  • If you are sick (especially if you have a fever or skin infection) or have been in contact with someone with an infectious disease such as chicken pox, measles or influenza, then it would be preferable to contact the patient by phone.

These measures are particularly important if your natural immunity to disease is compromised because of your condition.